Q: What delivery methods do you offer and how they differs?
A: There are 4 methods of delivery:
Standard – We deliver as cheaply as possible. This method is usually used for pallet shipping, but it could also be used for parcel shipping. You will receive a tracking number or an estimated delivery date. This is the most common shipping method.
Express – We deliver as quickly as possible. This method is usually used for parcel shipping, but it could also be used for pallet shipping. Our trusted providers include DPD, DHL, UPS, TNT (FedEx).
Pallet shipping with tracking number – We deliver as reliably as possible. We rely on established providers like DB Schenker and Dachser, who have been tried and tested over time.
Self pick-up – We don’t deliver. Instead, you come to us to pick up your order or send your own delivery company to pick it up.
Q: How can i track my order?
A: If you have received a tracking number, simply use it. If not, please contact your manager to inquire about the status of your order. Alternatively, you can check the status of your order in your account under "My Orders".
Pending – Order received and is currently being processed and is awaiting further action or confirmation.
In progress – Order confirmed. One or more items from the order are currently out of stock. We are actively working to acquire the necessary items to complete the order and will fulfil it as soon as the items will be in stock.
Ready to ship – All the items in the order are in our warehouse and reserved for you. Items are ready for shipment. Contact your manager to request shipping and receive the invoice.
Done – We've sent you the invoice and your goods are either on their way or already safely stored in your warehouse.
Cancelled – All products from your order are cancelled by manager.
Q: How long does delivery take?
A: Usually, it takes 1 to 3 days across Baltics and 5 to 10 days across Europe to deliver your order.
Q: How much does delivery cost?
A: The delivery cost is calculated based on various factors such as the weight and volume of the goods being shipped, the distance between the origin and destination, the method of transportation, and any additional services or fees required. After you place your order, we will ask for offers from leading logistic companies and choose the most relevant one according to your preference. We will then offer you a quote.
Below you can find approximate price for delivery.
Pallet shipping. Prices for Europe
Country | Delivery time (days) from our warehouse | Aprox. price (EUR) for 1 pallet (1,75 m3) |
| Lithuania | 1-2 | 67-90 |
| Estonia | 1-2 | 67-123 |
| Germany | 4-5 | 107-176 |
| Denmark | 5-6 | 165-180 |
| Poland | 5-6 | 99-131 |
| Netherlands | 6-7 | 126-139 |
| Slovakia | 6-7 | 144-175 |
| Slovenia | 6-7 | 155-164 |
| Belgium | 6-7 | 163 |
| Austria | 6-7 | 165-216 |
| Luxemburg | 6-7 | 199 |
| Switzerland | 7-8 | 227-308 |
| Hungary | 7-8 | 164-183 |
| France | 7-8 | 192-277 |
| Italy | 7-9 | 198-294 |
| United Kingdom | 9-10 | 198-258 |
| Portugal | 9-10 | 252-279 |
* Other countries are calculated individually
Parcel shipping. Prices for Europe
Weight, up to (kg) | Volume (m3) | Baltics (EUR) | Zone 1 (EUR) | Zone 2*(EUR) | Zone 3* (EUR) | Zone 4**(EUR) |
1 | 0,003 | 10,00 | 13,00 | 18,00 | 21,00 | 26,00 |
3 | 0,01 | 10,00 | 14,00 | 19,00 | 25,00 | 30,00 |
10 | 0,04 | 11,80 | 16,00 | 25,00 | 34,00 | 39,00 |
20 | 0,08 | 14,50 | 19,00 | 28,00 | 34,00 | 43,00 |
31,5 | 0,13 | 18,50 | 28,00 | 43,00 | 63,00 | 68,00 |
Zone 1 - Austria, Slovakia, Czech Republic, Poland, Germany, Romania, Bulgaria
Zone 2 - Croatia, Belgium, Netherlands, Switzerland, Slovenia
Zone 3 - Denmark, France, Sweden, Ireland and Northern Ireland, Luxembourg, Italy, United Kingdom
Zone 4 - Spain, Finland, Norway, Greece, Portugal, Bosnia and Herzegovina, Serbia
* Additional fee for customs services for shipments to Norway 25 EUR, to Switzerland and Ukraine 18 EUR, to UK 6,90 EUR
** Additional fee for shipments with delivery address Crete island 7 EUR, to the Greek islands 17 EUR
Q: Is there any MOQ to make an order?
A: Yes. Minimal Order Quantity = 500 EUR
Q: Do you offer free delivery?
A: Yes. Free shipment from 5000 EUR. But you have an opportunity to store your orders until the required amount is reached. Free delivery applies only to European countries.
Q: Do you ship internationally?
A: We ship worldwide to countries where the import of goods is permitted by the European Union.
Q: When my order will be dispatched?
A: Received orders could be dispatched same working day or next (excluding Saturday, Sunday and Public holidays in Latvia), with the condition, that payment (including debts) has been received and all items of the order are in stock.
Q: How are delivery delays handled?
A: If you notice that your shipment is delayed, you can contact your manager, who will inform you about the reason for the delay, provide updated timelines, and discuss further steps to resolve the situation.
Q: What if my order arrives damaged or incomplete?
A: Please refer to the Return page.